Position title
Loker Customer Service - Operations, Jogja
Description
Loker Customer Service - Operations, Jogja - Merupakan platform e-commerce terkemuka di Asia Tenggara dan Taiwan. Shopee menghadirkan ekosistem digital yang inklusif dan berkelanjutan, dengan misi mendukung bisnis melakukan transformasi digital dan meningkatkan cakupan online mereka, membantu lebih banyak orang mengakses dan memanfaatkan layanan digital, serta memberdayakan komunitas lokal.
Employment Type
Full-time
Job Location
Yogyakarta, Yogyakarta, Indonesia
Base Salary
Rp3000000-Rp4000000 Per month
Industry
Retail/Merchandise
Responsibilities
- Handle customer inquiries from sellers and buyers through calls, social media, or email
- Manage and resolve customer-related issues and escalations
- Be the voice of customers to provide feedback to the company
- Analyze customer experience reports and insights and come up with improvement suggestions and initiatives
Qualifications
- Minimum diploma or bachelor's degree from any major
- At least 2-year experience in Customer Service
- Strong communication skills & customer-oriented, a team player, have a positive attitude, and an eagerness to learn
- Have good logical thinking and problem-solving skills
- Self-driven and motivated
- Willing to work in shifts and has a big interest in working in an e-commerce company
- Placement is in Yogyakarta for 3-6 months contract based
Skills
- Strong communication skills & customer-oriented, a team player, have a positive attitude, and an eagerness to learn
Education
Sertifikat Professional, D3 (Diploma), D4 (Diploma), Sarjana (S1)
Experience
12
Job Benefits
Tip, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)
Working Hours
8 Jam
Contacts
Alamat: Pacific Century Place Tower Lt. 26 SCBD (Sudirman Central Business District) Lot 10, Jl. Jenderal Sudirman No.52-53, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190
